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Complaints office and fan mail

An unlikely bug, a brilliant 3 a.m. idea or a complaint about a perfectly deserved 97%? The inbox is open.

The Lemyto mask at the messages, bugs and complaints desk

Send a kind note, or not

Form powered by Formspree: no password in the code and a reasonably reliable digital carrier pigeon.

Do not send passwords, bank details or state secrets. The mask talks.

Before sending

A good message avoids three replies and a séance

  • Mention the relevant page, device and browser.
  • Describe what should have happened and what actually happened.
  • Never include passwords, secrets or a confidential novel.